Tereza Vssutova
IT Support Technician | Junior Network Engineer
Hoofddorp, NL.About
Resolute technical professional with a strong foundation in Information and Communication Technology, complemented by hands-on experience in complex industrial automation, technical sales, and customer service. Leverages a proven problem-solving mindset and customer-centric approach to efficiently resolve hardware, system, and network issues. Eager to apply a diverse skill set in IT support roles requiring advanced hardware troubleshooting, system administration, and robust networking fundamentals.
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Work
AAR Aircraft Component Services
Aircraft Component Mechanic
Drent Techniek
Technician
Caterpillar Work Tools Den Bosch
Welder Robot Operator
ASC Group Etten-Leur
Welder Robot Operator
Seko System
Sales Representative (Technical Products)
Comfor Stores
Sales Specialist (Electrical Equipment)
The Way of Life
Assistant Manager (Restaurant Operations)
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Education
Information and Communication Technology (ICT)
Business Academy
Information and communication technology
Business Academy
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Languages
Czech
English
Dutch
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Certificates
Safe Load Movement Certification
The Knowledge
Electric Pallet Truck and Stacker Operator
NEN3140 VOP Certification
ARBO Centrum
Basic Safety (VCA)
PlusPort
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Skills
Hardware Support
PC assembly, component replacement, BIOS and firmware updates, peripheral configuration, Hardware troubleshooting, Diagnostics
Workstation Deployment
Windows installation, driver management, imaging and provisioning, System administration
Networking Fundamentals
TCP/IP, DHCP, DNS, VLAN basics, basic switch and router configuration, Network setup
Network Troubleshooting
Cable testing, structured cabling, ping, traceroute, basic packet inspection
Tools and Software
ERP i6, DMS concepts, remote support tools, MS Office, Operating systems
Documentation and Compliance
Technical manuals, electrical schematics, NEN3140, VCA, Recording documentation, Safety records
Manufacturing & Technical Operations
Aircraft component maintenance, Industrial automation, Welding (TIG, MIG MAG, hot air wire, extrusion, polyfusion), Robotic system operation, Process optimization, Quality control, Electrotechnical systems, Pneumatic systems
Sales & Customer Service
B2B sales, Client consultations, Technical proposals, Customer technical support, Inventory management, Order processing
Project Management
E-commerce project management, Website setup, Supplier coordination, Process improvement
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Projects
End-to-end E-commerce Project
Built and managed an online store, overseeing all aspects from website setup to customer service and supplier coordination.
Robotic Welding Process Optimization
Contributed to process optimization initiatives at Caterpillar, focusing on increasing robot uptime and improving weld quality for new product lines.
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